Customer Stories

“I have been doing business with you folks for over 25 years. I have always had great service. It has been a pleasure to see and work with Mae in your store. We always look forward to seeing her in the spring. We were in yesterday and had the pleasure of meeting Kelly. She is one of the sweetest ladies I have met in a long time. Next spring we will be looking forward to seeing Mae and Kelly’s smiling faces when we pick up our supplies”

Buzz A.

“New install. I am so blessed to have been able to complete this backyard project (well … a couple more things to do yet ). Shout Out to Raft to Rafters for the hot tub install today They really put out to install this today and beat the rain. I used larger electrical conduits but they made sure to get the right fittings. Everything went very well from picking the tub, to pre-install prep recommendations, to final hookup.”

Nathaniel B.

“First time inground pool owner here. Walked into the store with a water sample and met Darrell. He got me scheduled for a pool opening the very next day without selling me a bunch of chemicals I did not need. The next morning Paul shows up to open the pool. Sadly I couldn’t be out to watch most of it but Paul answered my questions and showed me how to operate a few items. It was the start of their day and I know they were very busy but Paul was not rushed and really took his time making me feel like his only customer that day. Later on, it looked like something wasn’t quite right on my return so I texted Darrell (the only number I had) that I had a question. Literally, 30 seconds later Darrell calls and walks me through a few things and got it resolved, and put my new pool owner anxiety to rest. Bottom line these two are awesome and I am happy to support and recommend them!”

Marisa R.

“Morgan does a great job servicing our pool each week!”

Connie M.

“Pool project is complete! We appreciate the good communication during the installation. The install team was very knowledgeable and respectful. The customer service at Raft to Rafters is always on point. Thank you for helping us make our backyard a mini vacation spot!”

Jennifer E.

“Love it here. People are great and ALWAYS helpful. Kind and act like they are glad to see me. Always help me get my pool on point!”

Melissa C.

“Is very informative, and easy to talk to very good place”

John N.

“They have amazing customer service!”

Luciana K.

“Had a great experience buying a hot tub from them. When other pool companies were trying to upsell or not returning calls, Raft to Rafters was prompt and walked through all the hot tub options with us. Took the time to answer all questions and was never pushy. We just had the hot tub installed and couldn’t be happier with our purchase! Everything from the initial phone call to the in-store visit to the install team went smooth.”

Rob G.

“The staff is extremely knowledgeable and helpful. Also very friendly and thorough.”

Karen B.

“Staff that know their stuff they are top-notch and won’t ever steer you wrong, a great bunch of people that make you feel like family .”

Kevin B.

“Great experience closing and opening our inground pool this past year. There was one small issue when opening the pool this year, but they responded quickly the same day and returned to fix it. Pricing is fair and great communication.”

Jeff B.

“They take the time to get to know you and your situation and go above and beyond to assist with your needs. Fantastic service as always; Kelly is great!”

Matt D.

“Raft to Rafters provides weekly maintenance for our pool. This is our first year using them for this service and I am beyond pleased with them! Lisa, our pool technician, leaves a detailed note each week about what she has done or needs to do, and she calls when necessary. Of the three years that my family has lived in this home, this is the first year that I have been able to enjoy our pool. Prior to hiring Raft to Rafters, it was all work and no play for me. I couldn’t be happier!”

Carrie S.

“I greatly appreciated the knowledge of pool maintenance May has helped me with. Also, when I called last week about a question, they walked me through the problem without having to schedule an appointment. Thank you for being so helpful.”

Michelle T.

“We have been able to depend on Raft to Rafters for 19 years. It is a family-owned business that prides itself on quality work and service. Each and every customer is treated with respect whenever they come to the store or call with a question about their pool or the care of their pool. Our family completely trusts and depends on the pool experts at Raft to Rafters for all our pool work and supplies.”

William J.

“The folks at RTR worked with me on testing and selecting our first robotic pool cleaner. Darrell Cline and Zack Harshman addressed my concerns about another cleaner and I’m happy with the ultimate purchase of a Dolphin Apollo Plus for our 16 X 32 pool. Thanks, Darrell and Zack for your guidance and support. Love the new cleaner!”

Glenn F.

“Our hot tub is 12 years old. So we have needed to use their services for heating elements and leaks in hoses. All the service people are professional and understand the problems. Usually, they can schedule service in a reasonable amount of time.”

Laura M.

“Is very informative, and easy to talk to. A very good place.”

John N.

“Great group of people. They were all super knowledgeable and so helpful. Will totally be using them from now on.”

David R.